Customer Project Trainee

Summary

The Customer Project Trainee role is a training position to prepare trainee to become a Customer Project Associate. 

Join APS as a Customer Project Representative Trainee and kickstart your career in utility project management. In this role, you'll complete a comprehensive training program and assist with routine electric service design projects, including upgrades, new installations, and lighting systems. You'll learn to plan, coordinate, and execute projects from start to finish, working closely with customers, developers, and internal teams to ensure cost-effective, code-compliant solutions. Responsibilities include preparing estimates, securing permits and easements, conducting field inspections, and managing project documentation. Ideal for candidates eager to grow in a technical, customer-facing role within the energy sector.

Minimum Requirements

• Bachelor's degree in Business or related field OR Associate Degree in a related discipline with one (1) year related combined experience in design, construction project management or customer service OR High School Diploma and 2 years related combined experience in design, construction project management, or customer service.
• Previous experience working in a "Customer-facing" role.
• CPM Battery Aptitude Test is required. A valid Arizona Driver's License is required

Preferred Special Skills, Knowledge or Qualifications

• Experience with customer interface, ability to adapt/respond to a variety of stakeholders, manage complaints, negotiation skills, and problem solving.
• Business, planning, and project management skills. 
• Computer skills: Windows, Word Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera.
• Proficiency in the application of PC skills and programs for data management and project scheduling as well as the analytical ability to evaluate the interdependent relationship of project variables.
• Basic electricity course and drafting/CAD experience.
• Successful completion of college Algebra.
• Strong interpersonal, verbal and written skills.
• May require Emergency response support for unusual or emergency situations, such as summer storms and/or other catastrophic events.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.