Billing Representative

Summary

The Billing Representative will interpret, analyze, and complete timely billing of customer accounts through the Customer Care & Billing system (CC&B) and associated To Do's (residential, commercial accounts, including solar accounts and Field Activities). In addition, the Billing Representative will conduct research and detailed analysis of accounts while using sound judgement, critical thinking skills and decision-making skills. Ensures all accounts are billed according to the policies set forth in APS's Service Schedules, approved and regulated through Arizona Corporation Commission.

Minimum Requirements

• High school diploma, GED or equivalent
• Two (2) years billing, customer service, call center or related billing experience

Preferred Special Skills, Knowledge or Qualifications:

• One (1) year of CC&B experience typically obtained through at least one (1) year experience in another APS Customer Service position.
• General understanding Socs and DOC ticketing and ADMS application.
• General understanding of AMI infrastructure - including meter types/programs, rate compatibility and rate structures.
• Knowledge of register and interval read data is preferred.
• Ability to analyze, apply and accurately bill APS rates in accordance with the Arizona Corporation Commission (ACC) Rules and Regulations according to Schedule 1 and Schedule 8.
• Knowledge of Solar programs and Construction processes.
• Knowledge of emerging practices and technologies used within the area.
• Knowledge and ability to utilize applications and systems applicable to the business unit (Meter Data Management System (MDMS), Advanced Meter Infrastructure (AMI) and AMI Cognos reports, head end metering applications such as Connexo, Command Center, and FCS, etc.).
• Knowledge of ACC Rules and Regulations that relate to billing APS customers along with VEE guidelines.
• Ability to multi-task and adapt in times of change according to priorities, assignments, emerging rates and technologies.
• Communication skills for exception resolution to internal and external customers.

Major Accountabilities

1) Accurately complete daily assigned Billing To-Do's. Research, analyze and resolve billing items and ensure correct billing statements are issued within internal, state and/or federal guidelines (i.e. Schedules 1 and 8, Arizona Administrative Code). Meet established quality and timeliness metrics.

2) Perform various billing calculations and corrections by applying analytical and technical capabilities while using the CC&B. Utilize multiple systems and tools including CC&B, ADMS, MDMS, AMI Cognos Reporting, head end metering applications such as Connexo, Command Center, and FCS. Pro-rater, Billing Knowledge Base, and other billing tools.

3) Analyze and research metering data, meter type and rate compatibility, and service-related issues for Field Activities.

4) Ensure proper revenue recovery from APS customers by understanding the ACC Rules and Regulations.

Provide accurate billing statements within appropriate guidelines and parameters while maintaining strict accuracy levels.

5) Completes User Acceptance testing (UAT) and Regression testing as needed (e.g., CC&B updates, Rate Case, Billing Projects, Customer Programs, etc.).

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.