Business Operations Analyst Senior

Summary

APS is seeking a Business Operations Analyst, Senior to act as System Subject Matter Expert and to lead and coordinate metering operations across procurement, system integration, and customer support. This role is critical to ensuring operational efficiency, regulatory compliance, and a seamless customer experience. 

What you will do:

• Coordinate and track meter orders, deliveries, testing schedules, inventory levels, and vendor relationships
• Collaborate with APS warehouse teams to ensure timely and accurate distribution
• Plan and manage system testing, acceptance, and integration with IT systems
• Develop and improve procedures in partnership with consultants and technical specialists
• Monitor customer communications and escalate issues in coordination with Customer Experience (CX) teams
• Handle customer claims, complaints, and support access follow-ups
• Assist maintenance support teams with AMI HES overflow issues (non-communication, mismatches, lost meters)
• Report on procurement, distribution, and installation activities

We want to talk with you if you have:

• Proven experience in metering systems, operations, or utility services
• Strong coordination and planning skills across technical and customer-facing teams
• Familiarity with AMI HES systems and utility workflows
• Ability to develop and enforce process improvements
• Excellent communication and problem-solving abilities

Minimum Requirements

• BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area.
• An additional five (5) years of progressively responsible experience where strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools is obtained.
• Previous experience with the systems specific to the business area may also be required.
• Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions.
• Demonstrated project/team experience and ability to prioritize work.
• Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills.
• Experience in managing projects and identifying and resolving issues.
• Expertise in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
• Requires proficient knowledge of emerging practices and technologies used within the business area.
• Knowledge of applicable federal and state laws, regulations, and standards impacting business areas.
• Demonstrated communication skills, both verbal and written.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.