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Change Management Specialist

Date: Jun 29, 2022

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.


Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.


Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  


Responsible for the supporting change activities across different work streams for major change management projects or initiatives.  Partner with Change Manager and Leads to plan and implement change management activities.  Track, analyze and report on change measurements and other data.  Assist with development of tools leading to stakeholder adoption including assessments, communication and training plans, and reinforcement tactics.   


Minimum Requirements

Bachelor's degree in Business Administration, Human Resource Management, Communications, Organizational Change Management or other job-related field from an accredited college or university plus four (4) years relevant experience in Organizational development, HR Consulting, Project Management or directly related discipline. In lieu of bachelor's degree, combination of college coursework and/or directly related experience equaling eight (8) years required. Comprehensive understanding of project management processes, principles, and methodologies
Preferred Special Skill, knowledge or Qualifications:

Experience in executing strategic change efforts in support of organization and cultural change. Strong critical thinking and creativity skills along with the ability to exercise sound judgment by making decisions based on accurate and timely analysis. Proven ability to direct small project teams in change management program roll-out and communication. Demonstrated excellent oral and written communication, negotiation, and people management skills. Adapts to changing environment, shifting priorities and uncertainty.

Major Accountabilities

1) Partner with Change Manager and Leads to develop tools, presentations and plans for effective change management initiatives

2) Develop and communicate approved change management project plans and proposal to project sponsors, management, executives, and other stakeholders.

3) Coordinate project planning, project workforce planning, progress reporting, vendor relationships and troubleshooting activities related to change management program roll-out and training activities

4) Facilitate Sponsor and leadership alignment to drive awareness and adoption of changes associated with projects.

5) Secure and engage APS resources as needed to contribute data or provide access to resources needed for development of change management work products.

6) Provide input to and review work products within the change management work stream and manage sign-off where needed.

7) Ensure completion according to change management plan (i.e. scope, schedule, budget). Assess performance and recommends schedule changes, cost adjustments or resource additions. Provide timely and accurate information and status updates to project teams, business management, project sponsors, executive leadership, and external stakeholders.

8) Supports the development and analysis of change management project data.  Works with PowerBI and Excel to analyze trends 


Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. 

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Flex Role:
This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from: 

  • APS office based: The employee prefers to work most of the time from an APS facility.
  • Home based: The employee prefers to work most of the time from his/her home.


*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need. 

Job Segment: Sustainability, Energy