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Communications Consultant

Date: Sep 23, 2022

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

 

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

 

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

The Communications Consultant is responsible for activating and implementing strategic reputational and marketing communications plans and campaigns across a variety of channels and a wide range of formats, including the enterprise-owned channels (websites, email, direct mail, etc.) and shared channels (social media). This role performs strategic content planning as well as produces, schedules and delivers content for customers, while providing consultation to the business about effective communication tactics. Work is performed with minimal direction with a strong team philosophy. While most of the work will be planned and scheduled, this role also has responsibility for emergent, unplanned communications in response to operational or customer needs, which may include a role in the company’s crisis communications/incident command structure as well as on-call social media duty.

Minimum Requirements

Bachelor's degree in Journalism, Advertising, Marketing, Public Relations, English, Communications or related field and five years related writing/editing experience, or an equivalent combination of education and experience. Must possess excellent verbal and written communication skills, software application skills including word processing and desktop publishing, and solid project management skills.
Nuclear requirement: Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member. This is a condition of employment at PVNGS. Roles and Responsibilities defined in Policy 1503 and implementing policy guide are applicable to all PVNGS employees.

Preferred Requirements: 

  • Familiarity with Dynamics platform
  • Experience in the utility industry and/or familiarity with APS customer programs and rate plans
  • Social media experience

Major Accountabilities

1) Consults with internal partners to help the company achieve its marketing and communication objectives . This includes advice on strategy, positioning, messages and media mix.

2) Develops and provides leadership for the implementation of strategic communication plans directed to a variety of targeted internal/external audiences.

3) Directs
and produces a variety of communication activities including writing, editing, scripting, producing and distributing media such as external-facing collateral material, direct mailers, emails, social media posts, web content, etc.

4) Designs, plans, processes and communicates accurate, complex information to a variety of targeted internal/external audiences, ensuring on-time delivery.

5) Maintains a broad-based knowledge of business or industry technologies and issues, including specific knowledge of the electric utility industry.

6) Maintains quality standards and adheres to communication plans.

7) Manages resources within time and budget constraints by coordinating the use of internal suppliers, vendors and outside agencies.

8) Maintains appropriate levels of confidentiality.

Export Compliance / EEO Statement


This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Flex Role:
This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from: 

  • APS office based: The employee prefers to work most of the time from an APS facility.
  • Home based: The employee prefers to work most of the time from his/her home.

 

*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need. 


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