Energy / IT Solutions Analyst III

Summary

Energy / IT Solutions Analyst III

Minimum Requirements

Energy / IT Solutions Analyst III

• Bachelors' degree in Information Technology or related field and 5 years of prior relevant experience or equivalent combination of education and directly related experience.
• Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas.
• Experience in a 24x7 production support environment (on-call support preferred)
• Knowledge of safety policies, practices and procedures; basic knowledge of computer science and/or engineering; generation, transmission and distribution system design, operations, and procedures; systems software and database administration; network and workstation technologies; technical issues related to energy management systems and applications; software, hardware and telecommunication; systems for real-time data collection and exchange. Skill in developing and writing technical documentation; evaluating and testing emerging technologies

Major Accountabilities

1. Maintain high availability and operational readiness of the Landis+Gyr Command Center Application
2. Monitor system health, communication performance, and scheduled jobs
3. Identify and resolve system issues impacting meter reads, interval data, or operational commands
4. Ensure AMI system performance meets established SLAs and operational targets
5. Ensure accurate and timely collection of meter data interval, register, and event data
6. Work with cross-functional teams to troubleshoot system issues impacting  meter communication failures  
7. Perform root cause analysis for recurring AMI issues, Coordinate issue resolution with IT infrastructure, network teams, field operations, and Landis+Gyr
8. Track incidents and corrective actions in enterprise ticketing systems(ServiceNow)
9. Assist with Command Center upgrades, patches, and configuration changes
10. Support and monitor AMI integrations to MDMS, GIS and other enterprise systems
11. Maintain AMI operational documentation, SOPs, and runbooks
12. Identify opportunities to improve system performance, automation, and operational efficiency
13. Provide performance metrics and status reporting to leadership
14. Patching - Planning, coordination, and execution of Windows, Linux OS and Landis+Gyr Command Center application patches across AMI environments (Non-Prod, production, test, DR as applicable), Review and validate patch scope, dependencies, and system impacts prior to deployment. Ensure patches are tested in non‑production environments and approved through formal change management processes. Schedule patch deployments to align with AMI operational windows, avoiding billing, outage, and critical operational impacts. Execute or support patch installation, post‑patch validation, and system health checks. Verify AMI services, interfaces, jobs, and meter communications are fully functional after patching. Support rollback or recovery procedures in the event of patch failures. Maintain patch documentation, implementation records, and validation evidence for audit and compliance purposes
15. Ensure AMI systems meet security, vulnerability remediation, and compliance requirements related to OS and application patching

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.