Fleet Maintenance Coordinator

What you will do:

The Transportation Scheduler is the primary point of contact with internal customers to receive requests for vehicle repairs, preventative maintenance and emergent road service calls.

You will initiate, review and close work orders for vehicle repair, preventative maintenance and emergent road service calls. You will also be responsible for scheduling work activities, using a computerized Fleet Management System scheduling tool as dictated by equipment, manpower, and Business Unit needs.  

Minimum Requirements

• High School Diploma/GED plus two (2) years of experience in automotive maintenance/repair, customer service and/or administrative positions.

Peferred Special Skills, Knowledge or Qualifications:

• Knowledge of computer applications, including Microsoft word, and excel.
• Prior experience using computerized maintenance management scheduling system tool experience.
  
  

Major Accountabilities

1. Utilizes Fleet Focus work management system to create/write service order requests.
2. Opens work orders and include notes with each customer complaint.
3. Evaluates impact to customer and company and provides estimated cost and timeframe.
4. Assigns work orders to Tech Portal by priority per shift per day for work completion.
5. Manages open work orders to schedule work; work schedule determined by availability of manpower, open bays and part availability.
6. Reviews work orders in finished status (notes, labor time, parts charges, etc.).
7. Closes finished work orders after review.
8. Communicates with internal customer on work updates regarding fleet vehicles in process of repair.
9. Advises on status, coordinates pick up and return, and follows up on any unusual circumstances
10. Coordinates and schedules preventative maintenance (i.e. Department Of Transportation) and aerial inspections (mechanical test) for garage.
11. Schedules with customers and follows up through completion in accordance with state regulatory requirements.
12. Schedules Mobile Service Mechanic as required to complete all preventative maintenance services (PM), aerial inspections and repairs as needed.
13. Coordinates the disposition of salvage and surplus vehicles.
14. Coordinate all new vehicles to be put into service (New Vehicle Get Ready).
15. Coordinates all internal work to be performed by the garage.
16. Determines and coordinates any work that needs to be outsourced to alternative APS garages or a third-party garage as needed to ensure prompt customer service.
17. Authorizes payment for services performed by vendors.
18. Coordinates and schedules all warranty work with the customer and garage personnel.
19. Coordinates with leaders and customers on pending factory vehicle recalls.
20. Coordinates claims estimates for vehicles involved in accidents by reviewing accident claims, providing estimates for repairs, authorizing repair work and authorizing payment.
21. Generates statistical reports as needed.
22. Works directly with Team Leader.
    
    

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA)

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.