IT Analyst II | AMI Application Support

Summary

Minimum Requirements

AMI Systems Analyst II (Landis+Gyr Command Center)

• Bachelors' degree in Information Technology or related field
• PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system.
  
  

  Technical Skills:

  • 2+ years of experience in server administration and/or application production support (Windows and/or Linux)
  • Experience monitoring systems and troubleshooting using logs, services, scheduled jobs, and performance metrics (CPU/memory/disk).
  • Working understanding of AMI concepts and architecture (meters, collectors, RF mesh/cellular, HES, MDMS) and how data flows to downstream systems.
  • Familiarity with ITSM/ticketing (e.g., ServiceNow), incident management, and change control practices.
  • Familiarity with SQL queries and basic database concepts to validate data flow and support troubleshooting.
  • Experience administering Windows/Linux servers including patching support, service management, access/credential validation, and working with security/vulnerability remediation guidance; ability to participate in an on-call rotation and collaborate effectively with customers and peers.
  • Experience in AMI Application support and maintenance

Major Accountabilities

1. Support high availability and operational readiness of the Landis+Gyr Command Center application and supporting server infrastructure.
2. Monitor system health, integrations, communication performance, and scheduled jobs; validate successful completion of daily operational processing.
3. Diagnose and resolve issues impacting meter reads, interval data, or operational commands by reviewing logs, queues, jobs, and server/application status; escalate when required.
4. Help ensure AMI system performance meets established SLAs and operational targets through proactive monitoring, timely incident response, and disciplined follow-through.
5. Track incidents, changes, and corrective actions in the enterprise ticketing system (ServiceNow) with accurate notes and resolution details.
6. Support and monitor AMI integrations to MDMS, GIS, and other enterprise systems; identify failures and coordinate restoration with integration owners.
7. Maintain and update operational documentation, SOPs, and runbooks for server/application support tasks.
8. Provide operational status updates and performance metrics to leadership and stakeholders as requested.
9. Patching (execute/support) – Coordinate and perform assigned Windows, Linux OS, and Landis+Gyr Command Center application patching activities across AMI environments (non‑prod, production, test, DR as applicable).
10. Support security, vulnerability remediation, and compliance requirements by applying approved hardening/patching guidance and promptly addressing identified findings under supervision.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.