IT Business Technical Analyst, Senior | Infrastructure Security

Summary

IT Business Technical Analyst, Senior | Infrastructure Security

Are you a highly organized, detail-driven professional who loves connecting technical solutions with business needs? APS is seeking a Senior IT Business Technical Analyst to join our Infrastructure Security team—where you’ll play a key role in supporting cyber audit readiness, security projects, and continuous improvement initiatives that keep Arizona’s energy infrastructure secure.

In this role, you won’t just analyze workflows—you’ll help shape and implement the technical solutions that keep our security operations running smoothly and efficiently.

What your day would be like:

• Gather and translate business requirements into system solutions and project deliverables.

• Develop and execute test cases to validate security enhancements and remediation actions.

• Collaborate across Infrastructure Security, IT, and compliance teams to coordinate project efforts, timelines, and resources.

• Track and report on the remediation of audit findings through management action plans.

• Support systems configuration, maintenance, and troubleshooting of tools that help us meet compliance and security goals.

• Contribute to ongoing process improvements that increase workflow efficiency and audit readiness.

We’re looking for someone who:

• Has experience bridging IT and business needs, particularly in regulated or security-conscious environments.

• Is skilled in test planning, resource coordination, and requirements gathering.

• Thrives in a fast-paced, cross-functional role supporting audit and project lifecycles.

• Has a keen eye for detail and the ability to manage multiple projects and priorities effectively.

• Enjoys being a proactive problem solver and communicator.

If you’re ready to make a meaningful impact in a role that blends IT, security, and business strategy—we’d love to hear from you. Apply today and help secure Arizona’s energy future.

Minimum Requirements

IT Business Technical Analyst, Senior | Infrastructure Security

• Bachelors' degree in Information Technology or related field
• PLUS seven (7) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires in-depth level of technical knowledge within a job area and working knowledge of other technical areas

Preferred Special Skills, Knowledge or Qualifications

• Skill in assessing business requirements via interviews, requirements determination using structured techniques for documentation, analysis, evaluation/validation; decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; OO techniques using UML models; ambiguity analysis, ensuring consistent understanding across users, designers and testers; business process modeling of current state and desired/future state processes; defining and managing scope and client expectations, requirements change management and traceability; identifying and mitigating risks; applying creativity to solving complex
• Ability to advocate technology changes that provide value and support APS business goals; meet commitments; foster relationships amongst the business leaders; adapt to technology changes; put systems and procedures in place to assure that all relevant information is shared consistently; organize, prioritize, and plan work activities
• Apply creative solutions to business problems to ensure business needs are most effectively met; understand and anticipate needs and priorities of both internal and external stakeholders; demonstrate continuous effort to improve operations and streamline work processes.
  
  
  

Major Accountabilities

1) Analyzes the most complex business problems to be solved with automated systems; considered an expert in solving technical issues
2) Leads and provides direction for short- and long-term planning sessions to ensure understanding of business goals and direction
3) Leads development and communicates business requirements and functional specifications for the design and implementation of business solutions
4) Prioritizes immediate business needs and recommends options, risks, cost, and benefits
5) Analyzes highly complex business problems to be solved with automated systems
6) Reviews and approves test plans
7) Ensures test strategies involve appropriate integration and process components
8) Designs details of the most complex systems
9) Provides recommendations for the business process redesign and documentation as needed for new technology 
10) Directs development of visualization, and user experience elements of solution design 
11) Provides consultation to users in the area of automated systems
12) Provide guidance, coaching and training to lesser experienced employees within job area
13) May manage major/complex projects involving delegation of work and review of work products

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.