IT Infrastructure Analyst II - Critical Infrastructure Protection (CIP)

Summary

IT Infrastructure Analyst II – Critical Infrastructure Protection (CIP)

Are you a security-minded IT professional who thrives in high-impact environments? We’re looking for an IT Infrastructure Analyst II to help us support and protect the systems that power Arizona. In this role, you'll play a key part in maintaining and enhancing APS’s NERC CIP environments, ensuring we meet regulatory requirements while delivering reliable service across critical platforms.

You’ll be supporting a variety of high- and medium-impact systems including Energy Management Systems, Generation facilities, and Transmission & Distribution substations—making this an essential position for both compliance and infrastructure stability.

What your day would be like:

• Deliver hands-on technical support for key infrastructure supporting APS’s critical systems.
• Monitor, maintain, and troubleshoot systems within regulated environments to ensure uptime and compliance.
• Collaborate with internal stakeholders and ensure servers and applications are patched according to applicable regulations.
• Analyze systems and recommend improvements to ensure alignment with security and operational standards.

We’re looking for someone who:

• Experience supporting a diverse Windows Server environment.
• Experience using tools and methods to successfully ensure patch delivery and schedules.
• Understands NERC CIP frameworks or similar compliance standards.
• Is detail-oriented with strong problem-solving and documentation skills.
• Enjoys working collaboratively across teams and balancing operational needs with compliance priorities.

Minimum Requirements

IT Infrastructure Analyst II – Critical Infrastructure Protection (CIP)

• Bachelors' degree in Information Technology or related field
• PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system.

Preferred Special Skills, Knowledge or Qualifications

• 
  Involvement in various Windows Server environments, ensuring that they are patched on time, and to the required quality standards. Coordinate with various stakeholders such as engineers and application owners, to ensure smooth patch deliver.
• Work closely with a team of IT professionals, providing compliance guidance, training, and support to ensure that they can deliver their tasks efficiently and effectively. Establish performance metrics and evaluate the team's performance to ensure that they are meeting the set targets.
• Identify potential risks and develop mitigation strategies to ensure that projects are delivered without any adverse impact on the organization. Monitor the progress of projects and take corrective action as required to ensure that they remain on track.
• Ensure that all procedures worked are following relevant CIP regulatory requirements and safety standards. Follow all safety guidelines to identify and avoid potential hazards and take corrective action to mitigate risks.
• Identify opportunities for improvement in the organization's capabilities and develop and implement initiatives to drive continuous improvement.
• Compliance adherence is critical to the success of this position. Continued input and a forward lean in attitude toward process evaluation and improvement is necessary for success.

Major Accountabilities

• Knowledge of Windows Server operating systems and equipment, to include installation and patching of equipment such as servers, appliances and PCs
• Window server administration
• Scripting experience
• Troubleshooting and resolution practices; system performance analysis techniques
• Knowledge of NERC CIP010 change management practices
• Microsoft System Center Configuration Manager (SCCM), Patch my PC, ServiceNow, SigmaFlow experience a plus
• Skill in learning complex technical procedures and acquiring regulatory environment knowledge
• Working independently and as part of a team; using creative and innovative thinking to solve complex problems

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.