IT Infrastructure Engineer III / Senior

Summary

Minimum Requirements

IT Infrastructure Engineer III 

• Bachelors' degree in Information Technology or related field
• PLUS five (5) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas

IT Infrastructure Engineer Senior

• Bachelors' degree in Information Technology or related field
• PLUS seven (7) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires in-depth level of technical knowledge within a job area and working knowledge of other technical areas

Preferred Special Skills, Knowledge or Qualifications:

• Proficient in maintaining/troubleshooting SCADA human to machine interface (HMI) platforms with associated applications within renewable and fossil generation environments.
• Troubleshooting; installing and repairing PC hardware and software; advanced design, maintenance and repair of servers; applying creative solutions to business problems to ensure business needs are most effectively met; advanced information system configuration management
• Knowledge of all infrastructure technologies (compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS); infrastructure management tools and monitoring tools; solution sizing for hardware/software platforms; industry standard security requirements and designs.
• Knowledge of renewable and fossil generation plant equipment, including inverters, controllers, and tracking systems
• Skilled in configuring and supporting industrial control‑system communications using SEL, Modbus, DNP3, OPC and other protocols
• Experience supporting battery management systems, including troubleshooting issues and interfacing with vendors
• Experience providing network support, including troubleshooting, configuration, and performance monitoring
• Proficient in server administration across virtualized and physical environments for both Windows and Linux systems. This includes assisting with the design of systems and ensuring architecture standards are met.
• Hands‑on experience managing and supporting Active Directory, including user/group administration and policy management
• Ability to travel to generation facilities and corporate offices as needed to support operational and project activities
• Ability to develop and write technical documentation; evaluate and test emerging technologies.

Major Accountabilities

1) Under general direction, build and maintain fossil and renewable generation human to machine interface (HMI) systems within a process control environment.

2) Drive restoration of HMI/SCADA systems impacting generation operations

3) Executes HMI lifecycle replacement and upgrade projects across the generation fleet

4) Interface with vendors for support and engineering of systems during projects and upgrades

5) Troubleshoot industrial communication protocols to ensure data flow within engineering and operating systems

6) Support Linux and other non-Windows devices within an energy management system (EMS) at renewable generation facilities

7) Provide higher level support to help desk personnel or other engineers/analysts with less experience

8) Participate in a rotating 24/7 on-call support schedule for mission-critical applications

9) May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work products and engineering projects

10) Participates in business requirements meetings

11) Partners with technical architects to translate the architectural designs into operations 

12) Serve as primary on-site IT/OT representative for generation facilities

13) Acts as primary coordination point between Generation IT, Network Engineering, Cybersecurity, and plant operations

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
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