IT Network Administrator I / II | Data Center Operation

Summary

IT Network Administrator I / II | Data Center Operation

What Your Day Would Be Like:
As an IT Network Administrator, you will be responsible for ensuring the smooth operation, security, and availability of our telecom and network infrastructure. Your day will include monitoring network traffic, identifying and resolving issues, and proactively driving efficiencies to improve performance. You’ll work closely with cross-functional teams to maintain quality standards, implement enhancements, and support the overall stability of our data center operations.

You Are Responsible For:

• Managing and maintaining network infrastructure and telecom systems.
• Monitoring network traffic, system performance, and uptime to ensure efficiency and availability.
• Troubleshooting and resolving network issues to minimize downtime.
• Supporting system upgrades, patches, and configuration changes.
• Driving process improvement, efficiency, and standardization across network operations.
• Collaborating with IT teams and business units to ensure compliance with security and network quality standards.
• Documenting processes, issues, and resolutions to support knowledge sharing and continuity.

We’re Looking For Candidates Who Have:

• Hands-on experience with network infrastructure and data center operations.
• Strong knowledge of telecom, network monitoring tools, and troubleshooting methods.
• Understanding of network security, protocols, and quality standards.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and teamwork skills to collaborate across IT and business functions.

Minimum Requirements

IT Network Administrator I | Data Center Operation

• Bachelors' degree in Information Technology or related field
• PLUS one (1) year of prior relevant experience or equivalent combination of education and directly related experience
• Requires basic technical subject matter knowledge within a job area or system

IT Network Administrator II | Data Center Operation

• Bachelors' degree in Information Technology or related field
• PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience
• Requires working technical knowledge gained through experience within a job area or system
  
  Preferred Special Skills, Knowledge or Qualifications
  
  
• Knowledge of basic internet protocols (IP), internet filters, software applications, firewalls, routing protocols/configurations and Ethernet functioning; fiber optic communications practices; networks services, computer security, multiple operating systems/computer platforms and system operations; data security and recovery practices 
• Ability to ensure stable and reliable network services in access products, service networks and the central network; perform daily network performance monitoring; complete troubleshooting of networks and fault analysis; troubleshoot and repair hardware; software and programs; deploy and maintain network monitoring, use analysis and reporting tools/programs; effectively analyze telecom problems and conduct effective diagnoses of networks
  
  

Major Accountabilities

1) Performs routine activities related to network monitoring
2) Focuses on learning and acquiring work skills/knowledge in the Network Operations and Maintenance field
3) Supports daily maintenance and administration of network operations
4) Diagnoses and resolves issues
5) Documents network issues 
6) Redirects and/or escalates issues for resolution 
7) Uses tools and procedures to monitor network performance
8) Assists efforts to enhance network efficiency and reliability
9) Provides support to experienced team members 

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.