IT Solutions Engineer / Analyst Senior - Oracle CC&B

Summary

IT Solutions Engineer / Analyst Senior – Oracle CC&B

Leverage your Oracle CC&B expertise to power innovation in the utility sector.

We’re seeking a Senior IT Solutions Engineer / Analyst with advanced, in-depth technical knowledge of Oracle Utilities Customer Care & Billing (CC&B) to design, build, test, and deploy high-quality solutions that drive operational excellence. In this role, you’ll translate complex business requirements into scalable solution designs, while collaborating across teams to ensure performance, security, and integration with critical business systems.

What Your Day Would Be Like:

You are responsible for:

• Designing, building, testing, and deploying solutions within Oracle CC&B and related Oracle Utility products.
• Translating business requirements into robust, high-quality solution designs.
• Leveraging deep CC&B expertise, including:
• Strong knowledge of the Meter-to-Cash lifecycle.
• Extensive knowledge of all CC&B modules and the Oracle Utilities Application Framework (OUAF).
• Hands-on experience with CC&B schema and writing complex queries for data analysis.
• Leading and supporting integrations with edge systems, such as utility websites, MDM (Meter Data Management), AMI, IVR, and payment channels.
• Partnering with Business Analysts, project leads, and IT teams to resolve issues and ensure consistent, scalable solutions.
• Troubleshooting and optimizing systems to deliver reliability and high performance.
• Acting as a technical expert, contributing to architecture decisions, modernization initiatives, and continuous improvement efforts.

What You Bring:

• Proven experience delivering solutions in Oracle CC&B at an enterprise scale.
• Strong understanding of OUAF, Meter-to-Cash lifecycle, and CC&B modules.
• Advanced data analysis skills, including query writing against CC&B schema.
• Experience integrating CC&B with enterprise and customer-facing systems.
• Ability to work across cloud, hybrid, and on-prem environments with a focus on scalability, security, and sustainability.
• Excellent collaboration and communication skills to partner with both business and technical teams.

Minimum Requirements

IT Solutions Engineer / Analyst Senior – Oracle CC&B

• Bachelors' degree in Information Technology or related field
• AND seven (7) years of prior relevant experience or equivalent combination of education and directly related experience.
• Requires advanced in-depth level of technical knowledge within a job area and working knowledge of other technical areas

Preferred Special Skills, Knowledge or Qualifications

• Knowledge of multiple programming languages, database management systems and development platforms.  Ability to understand and explain the most technical issues and solutions in non-technical terms.
• Ability to collaborate with colleagues and teams in different fields across a diverse organization. 
• Experience in design, development, coding, and testing of business/commercial applications using ASP.Net, C#, Multi-Threading, ADO.Net, XML, XSD, and Web Services 
• Experience in end-to-end SDLC, including configuration management using tools like Microsoft Team foundation Server (TFS) or Azure DevOps. 

Major Accountabilities

1) Plans and manages implementation and integration of new technologies
2) Researches and suggests new technologies to improve application performance
3) Provides technical expertise in developing architectural frameworks 
4) Provides architectural support for application development, enhancement configuration, and migration
5) Maintains documentation for system architecture for reference purposes
6) Designs and develops new integrations as required
7) Serves as a recognized engineering expert and defines solution requirements based on industry trends and new technologies
8) Identifies, creates and tests prototypes and innovative systems related to solution engineering through internal knowledge, experience, and market insights

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.