Leader Creative Services

Summary

The Leader Creative Services leads the team responsible for enhancing and protecting the company's brand by optimizing its video, graphic design and photo functions. Generate new applications of video, photo and design, and strategically integrate these elements into both internal department activities and external campaigns and projects. Ensure excellence in video, photo and design production and adherence to delivery schedules while promoting a service-driven culture. Supports the team in prioritizing high-value work, streamlining processes and building strong working relationships throughout the organization. 

Minimum Requirements

• High school diploma or equivalent. Prefer undergraduate degree in graphic design, communications or related discipline.
• Requires five (5) years progressively responsible experience and knowledge of Creative Services and its functions: branding, graphic design, video and photography.
• Ability to manage company brand standards policy.
• Proven ability to manage multiple projects simultaneously, including providing hands-on support of Creative Services projects when needed.
• Detail oriented with a strong focus on quality, customer service and time management.
• Demonstrated leadership skills in coaching direct reports to perform exceptional customer service.
• Good communication, interpersonal, organizational and planning skills.
• Demonstrated ability to manage outside contractors and prioritize multiple requests and deadlines.

Preferred Skills, Knowledge, or Qualifications: 

• Able to manage the ongoing relationship with the APS Company Store vendor, including oversight of new products and ensuring brand guidance compliance.
• Also required to manage the Digital Asset Management system, including maintaining content governance and supporting user onboarding and training.

Major Accountabilities

1) Lead team responsible for enhancing and protecting the company's brand by optimizing its video, graphic design and photo functions.

2) Manage creative services budget to achieve corporate objectives.

3) Generate new applications of video, photo and design. Engage with all communications department functions to identify and develop opportunities to strategically integrate video, photo and graphic design elements into both internal and external projects across all communication channels.

4) Ensure excellence in video, photo and design production and adherence to delivery schedules.

5) Use customer research to shape data-informed strategies and tactics.

6) Manage and mentor staff to proficiently handle responsibilities and promote professional development.

7) Manage vendors to ensure all activities support strategic objectives. Periodically evaluate vendors to seek efficiencies, new capabilities or new thinking.

8) Participate in crisis and business continuity preparedness and response.

9) Establish and track key metrics and use data to streamline processes for the team and clients.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.