Manager, Learning & Development
Date: Jan 23, 2026
Location: PHOENIX, AZ, US, 85004-3903
Company: APS
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
At APS, we are committed to creating a sustainable energy future for Arizona—and that starts with developing our people. The Manager, Learning & Development leads the design, delivery, and continual enhancement of learning programs that strengthen our workforce and support our long‑term strategy. In this role, you will guide enterprise-wide learning initiatives and ensure training aligns with business needs, organizational values, and evolving skill requirements. You will work closely with leaders across the company to champion growth, innovation, and career development for employees at every level. As Chair of the APS Learning Council, you will help shape the future of learning at APS and ensure our teams are prepared to power Arizona forward.
- Lead the strategy, design, and implementation of organization‑wide learning and development programs.
- Partner with business leaders to align training initiatives with workforce needs and long‑term organizational goals.
- Manage and enhance tools, processes, and systems that support companywide learning experiences.
- Lead the APS Learning Council, guiding collaboration, decision‑making, and continuous improvement.
- Evaluate program effectiveness and use insights to enhance learning impact.
- Foster a culture of growth, innovation, and shared success across the organization.
- Experienced learning and development professional skilled in building and leading enterprise‑wide training programs.
- Strategic thinker who can translate business needs into impactful learning solutions.
- Collaborative leader who empowers others, builds strong partnerships, and models inclusive leadership.
- Strong communicator who can influence stakeholders and guide cross‑functional initiatives.
- Continuous learner who embraces innovation, experimentation, and APS Promise behaviors—Design for Tomorrow, Empower Each Other, and Succeed Together.
Minimum Requirements
Manager, Learning & Development
- Bachelors' degree in Human Resources, Business Management, Industrial Psychology or related field
- PLUS eight (8) years related experience
- Including three (3) years prior leadership experience
- OR equivalent combination of education and directly related experience.
- Knowledge of adult learning processes, instructional design and delivery techniques, and evaluation methodologies.
- Experience and demonstrated skill in effective performance consulting and training needs analysis.
- Demonstrated strong project management skills.
Major Accountabilities
1) Plan, evaluate, prioritize and recommend strategies, programs, policies and processes that facilitate professional development, leadership development and continuous learning across the organization.
2) Manage the department's operating budget and initiates actions in cases of deviations.
Procure necessary tools/resources to support overall service requirements.
3) Develop and manages the setting and achievement of department program goals.
4) Lead the APS Learning Council to identify, assess and understand training needs and gaps in the organization.
5) Perform needs analyses and reviews organization resources to ensure that learning and development resources exist or are developed.
6) Oversee the learner experience on all learning platforms: LMS, on-demand content platforms, SharePoint, etc.
7) Develop and implements the use of course assessments, testing and other processes to ensure the effectiveness of learning and development activities.
8) Develop departmental plans, including business, production, operational and/or organizational priorities and controls resources and policy formation in area of responsibility.
Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.
Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).
In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.
- Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
- Working from a home office requires adequate technology and an appropriate ergonomic set up.
- Role types are subject to change based on business need.
Job Segment:
Sustainability, Nuclear, Energy