Senior Research Analyst

Summary

The Senior Research Analyst performs activities necessary to conduct consumer and business-to-business or market segment research studies that provide essential information for decision-making.  Manage outside research suppliers and internal clients to oversee methodologies, verify conclusions, ensure quality and consistency of analysis. Provide analysis and interpretation of research results and present recommendations and implications to decision-makers based on research findings.  Respond to ad hoc requests for information from the department and other areas of the Company.

Minimum Requirements

• Equivalent to a Bachelor's Degree in Marketing, Statistics, Economics, or related field
• And five (5) years market analysis experience.
• Master's Degree in Business, Statistics, or Economics preferred.
• Thorough knowledge of research methodologies and their appropriate application; advanced analytical techniques and marketing theory.
• Proven analytical ability.
• Demonstrated experience with statistical software packages, including spreadsheet, graphics, database, analysis, and reporting programs.
• Effective interpersonal, communication, presentation, and writing skills.
• Demonstrated complex project management skills.

Major Accountabilities

6) Conduct appropriate analysis of data using basic and advanced research techniques to produce useful insights into the data and identify trends and relationships. 
 
7) Prepare and interpret study results, assesses impact on APS strategies, and develop recommendations drawing upon knowledge of marketplace, regulatory environment, internal conditions, and external environment.  
 
8) Manage complex monitoring projects, including responsibility for project planning, resource allocation, writing and negotiating requests for proposals and contracts, and reporting/managing work in progress, in order to complete projects within allocated time and budget constraints. 
 
9) Present information on customer needs and wants, loyalty, attitudes and preferences, energy usage characteristics, and demographics by customer class and market segment that can be used to enhance target marketing efforts.   
 
10) Integrate customer information from various sources to provide direction for strategic planning and value-based marketing efforts. 
 
11) Provide complete information on customer segments and demographics, using Prizm first, second or third party data excluding Personally Identifiable Information (PII), usage, billing, geography, and behaviors and attitudes that help segment the markets.   
 
12) May serve as liaison in representing APS Marketing Customer Experience Strategy & Solutions when working with internal and external customers. 

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.