Senior System Operations Planner - Outage Coordinator
Date: Jun 11, 2025
Location: PHOENIX, AZ, US, 85021-1808
Company: APS
Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
The Senior System Operations Planner - Outage Coordinator is responsible for researching, planning, coordinating and scheduling of outages and additions to the APS Transmission and Sub-transmission system. Develops plans and prioritizes planned and emergency work. Serves on internal and external committees representing APS and acts as a subject matter expert.
Minimum Requirements
- High school diploma/ GED plus five (5) years of experience as either a System Operations Planner or a ECC Transmission Operator or ten (10) years of combined relevant experience in the operation of transmission systems, substation equipment, relaying and operating procedures
- Knowledge of electrical theory for interconnected electric system operation
- Demonstrated abilities in developing complex switching procedures and in interaction with other areas and companies
- Able to apply good judgement in making timely decisions under stressful conditions
- Demonstrated ability to work autonomously at all voltage levels
- Significant experience in grid operations and/or field experience
- Understanding of electrical power theory and transmission operations methodologies
- Understanding of Balancing Authority principals, path allocations, and transmission scheduling
- Must have passed all Operations Planning Job Performance Evaluations (JPE) and oral boards
- Understanding of relaying and communication principals
- Demonstrated technical skills and job knowledge outside of Outage Planning JPEs
- Demonstrated leadership skills. Able to build and maintain business relationships with neighboring entities and internal stakeholders
- Ability to collaborate effectively with stakeholders to execute on complex projects
- Understanding of field maintenance, construction practices and Accident Prevention Manual (APM)
- Hold and maintain North American Electric Reliability Corporation (NERC) Reliability Coordinator certification and has understanding of NERC standards
- Capable of using computer applications to manage work (Microsoft suite, outage management applications, etc.)
- Ability to handle multiple complex assignments simultaneously
- Works with stakeholders to provide understanding of operational practices
Major Accountabilities
1) Provide operational liaison and field leadership between the Energy Control Center (ECC) and Engineering, Construction, Maintenance, Power Plants, Division Operations, and external utilities for both planned and emergency work to ensure jobs are properly coordinated between customers, departments, impacted Transmission Operations Planners (TOP), Balancing Authorities (BA), and the Peak RC. Monitor external notifications for impacts and provide necessary support coordinating resources.
2) Develop plans, establish priorities and organize the sequence of planned or emergency work so that the APS transmission and sub-transmission systems are configured in such a manner to minimize exposure and maximize integrity during planned or emergency outages.
3) Research and develop complex switching procedures necessary to perform required maintenance, place new facilities in service, or to implement emergency requirements and, when necessary, execute these procedures in the field. Coordinate with impacted departments to ensure switching order meets safety and technical requirements.
4) Ensure compliance to operating guidelines, interconnection contracts and safety guidelines for all work by monitoring of real-time operation and maintaining correspondence with interconnected operations and planning personnel. Support development of interconnection contracts and agreements by providing technical knowledge and review. Support compliance and regulatory efforts by providing documentation and technical support.
5) Review proposed additions or modifications to electrical facilities and submit recommendations to engineering and planning departments to ensure operability and maintainability. Participate in discussions and provide input into operational studies and project budget preparation concerning sequence of new construction or maintenance, engineering standards and plans for generation, transmission, and sub-transmission.
6) Ensure all operational documentation is up-to-date and accurate as the result of changes due to maintenance and/or construction. Ensure work packages are of high quality containing necessary level of detail and supporting documentation.
7) Serve on internal and external committees and stakeholder teams representing APS and providing SME support.
Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.
CIP Requirement:
This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.
Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).
In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location. *Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
*Working from a home office requires adequate technology and an appropriate ergonomic set up.
*Role types are subject to change based on business need.
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