Supervisor, IT Enterprise Storage & Backup

Summary

Supervisor, IT Enterprise Storage & Backup

Minimum Requirements

Supervisor, IT Enterprise Storage & Backup

• Bachelors' degree in Information Technology or related field
• PLUS five (5) years' prior relevant experience or equivalent combination of education and directly related experience.
• Fundamental understanding of I&O business operations, processes, and business unit(s) systems utilized within the organization.
• Demonstrated knowledge of service management concepts and practical applications.
• An understanding of process improvement, performance management and resource management

Preferred Special Skill, knowledge or Qualifications: 

• Prior leadership experience preferred.
• Knowledge of all infrastructure technologies (compute, storage, back-up, networking, cloud computing, physical infrastructure, infrastructure management tools and monitoring tools.)

Major Accountabilities

1) Leads the overall objectives and roadmap for the Enterprise Storage and Backup teams to deliver successful solutions that drive business value.
2) Leads the day-to-day activities of a team in the support, maintenance, and continuous improvement of enterprise storage and backup services that support business processes and conform to IT guidelines, architectures, and operational standards.
3) Leads the team in the resolution of storage, backup, recovery, availability, capacity, performance, and data protection issues by identifying, recommending, and implementing appropriate solutions.
4) Leads team support for integration of new and existing enterprise storage and backup capabilities through overall infrastructure architecture. Balances preferred technical architecture, operational standards, resiliency requirements, and business needs to provide effective solutions and ensure customer support.
5) Manages work group costs within approved budget. Continually works to improve department work processes, operational efficiency, service reliability, and cost effectiveness.
6) Supports unit-level strategic plans that align with corporate and Information Technology plans. Supports client planning and prioritization for storage, backup, recovery, lifecycle, and data protection initiatives. Assigns, directs, facilitates, reviews, and approves unit work activities to ensure effectiveness and productivity of the work unit. Maintains knowledge and understanding of business processes. Leads work activities to meet client expectations.
7) Develops and retains a highly skilled technical team by implementing performance management practices and ensuring staff has the technical and business skills to support the objectives of the organization. Develops team members and guides their efforts to continually improve the delivery of storage, backup, recovery, and data protection services. Provides feedback, coaching, training, and development opportunities to create a high-performing team.
8) Provides technical expertise when dealing with complex enterprise storage, backup, recovery, capacity, performance, lifecycle, and project challenges. Serves as an escalated level of customer support in situations of high complexity or workload. 
9) Partners with architecture, cybersecurity, application, operations, and business stakeholders to ensure enterprise storage and backup services meet availability, resiliency, recovery, compliance, and customer requirements.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.