Supervisor IT Infrastructure Integration

Summary

Supervisor IT Infrastructure Integration

What your day would be like:

• Lead Upgrades, installations, and system enhancements to maintain a reliable and resilient communication infrastructure.
• Oversee integration of infrastructure components across multiple platforms to ensure seamless operations.
• Ensure high availability and performance of mission-critical systems through integrations practices
• Support reliability of the networks and sustainability to maintain business continuity.
• Collaborate with cross-functional teams to align technology initiatives with APS objectives.
• Manage high-priority deployments and comprehensive testing to guarantee operational integrity and regulatory compliance.

Who we’re looking for:

• Technical Expertise: Strong background in IT infrastructure and system integrations
• Leadership Skills: Ability to guide teams through complex projects and maintain operational excellence.
• Problem Solver: Skilled at diagnosing and resolving issues quickly in high-pressure environments.
• Forward-Thinking: Comfortable with modernization initiatives and emerging technologies.
• Collaborative Communicator: Works effectively across departments to deliver secure, reliable solutions.
• Adaptable Professional: Willing to provide weekend or evening support for critical projects.

Note: Onsite (Deer Valley) Monday-Friday / 6:00AM - 3:00PM. Weekend support and late evening as needed for ongoing project work. 

Minimum Requirements

Supervisor IT Infrastructure Integration

• Bachelors' degree in Information Technology or related field
• PLUS five (5) years' prior relevant experience or equivalent combination of education and directly related experience
• PLUS 1 year leadership skills.
• Requires advanced knowledge of job area typically obtained through advanced education combined with experience
  
  
  Preferred Special Skills, Knowledge or Qualifications:
  
  

• Knowledge of service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies.
• Previous work experience requiring mechanical aptitude and the safe usage of common hand tools.
• Familiarity in Drafting or Computer Aided Drafting (CAD)
• Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization
• Resolving incidents/problems efficiently and effectively.
• Demonstrated practice of management approaches such as work scheduling, coaching, tactics, and process execution.
• Ability to respond promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality
• Provides integration support for critical grid telecommunications components including but not limited to, TDM/IP Microwave, IP Networking, Public and Private Wireless communications system, TDM multiplexing, DWDM, Sonet
  
  

Major Accountabilities

1. Leads and directs construction efforts statewide to provide efficient reliable power to our customers.
2. Manages exempt professional or non-exempt technical employees (typically entry to intermediate level)
3. Defines short-term goals, priorities, and operational plans to ensure team goals are aligned with the goals and priorities of the organization 
4. Adjusts departmental plans and priorities to address resource and operational challenges
5. Makes decisions guided by policies, procedures and business plans, with limited guidance and oversight from manager
6. Creates and promotes a productive work environment, ensuring that necessary skills and competencies are in place to meet the goals of the unit
7. Coaches team members on performance, completes employee performance evaluations and recommends pay actions
8. Provide technical guidance to employees, colleagues, and/or customers

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.