Supervisor Service Planning Metro

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Date: Mar 23, 2026

Location: PHOENIX, AZ, US, 85032-2306

Company: APS

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

 

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

 

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

Metro Service Planning Supervisors are responsible for overseeing highly complex construction projects in the Metropolitan Phoenix area, including Sky Harbor Airport, high rises, hospitals, data centers, heavy commercial and industrial projects, master‑planned communities, and other complex projects that require new substations. The role develops and manages construction business by meeting with new and existing customers, preparing and presenting proposals, negotiating contracts, and ensuring projects remain profitable. Major responsibilities include planning, design, coordinating service to new and existing customers, customer communications, key and community account management, facility upgrades, rebuilds, relocations, inspections, and survey/right‑of‑way activities. The position must establish relationships and communicate regularly with developers.
This role also manages a high volume of work orders and services that involve substantial financial oversight.
 
What Your Day Would Be Like:
 
  • Oversee complex construction and service projects, including major facilities, master‑planned communities, and developments requiring new substations.
  • Meet with new and existing customers to understand needs, discuss solutions, and support long‑term development plans.
  • Prepare and present proposals, participate in contract negotiations, and ensure projects remain profitable.
  • Coordinate planning, design, and service delivery for new and existing customers, including upgrades, rebuilds, relocations, inspections, and right‑of‑way activities.
  • Build and maintain strong relationships with developers through consistent engagement and communication.
  • Manage a high volume of work orders and services involving substantial financial oversight.

 

Minimum Requirements

  • Bachelors' degree in construction management, engineering, business, or a related field plus six (6) years' experience in the design of distribution electrical facilities.
  • In lieu of Bachelor's degree, high school diploma/GED plus ten (10) years of working experience in technical, engineering, or operations related positions where extensive knowledge of transmission and/or distribution systems operations, maintenance and/or construction is obtained.

 

Preferred knowledge, skills, or qualifications:

 

  • Customer Project Management experience or equivalent is highly desirable.
  • Demonstrated leadership and effective interpersonal skills.
  • Must be able to effectively function in a business environment where direct competition for our services exists.
  • Working knowledge of, Maximo, MS Office Products and applicable software programs, company policies, procedures and tariffs.
  • Required to support Metro Construction / Operations / Maintenance Supervisors as a back-up as needed. 

 

Major Accountabilities

1) Plan, design, and coordinate service to new and existing customers in the Metro Phoenix area.

 

2) Prepare and present proposals to customers to develop new business.

 

3) Prepare and negotiate contracts ensuring projects are profitable and in compliance with company policies, rates and Municipality limitations.

 

4) Control design service costs to within budget by scheduling resources to maximize productivity without sacrificing customer service.

 

5) Promote safety awareness and accident prevention through safety meetings and implementation of safe work procedures and practices.

 

6) Effectively interface with customers and municipalities to assess their needs, determine scope of the project, make key decisions regarding layout of company facilities.

 

7) Maintain a technically competent department to meet the needs of customers. Hire, supervise, evaluate and develop a multi-discipline staff.



Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

 

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

 

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

 

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

 

 

Onsite: Requires work to be performed in the field and/or at an APS facility.  Depending on the responsibilities of the role, this may include, but is not limited to, working at a power plant, job site, or in the community. 

  • Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).  
  • Role types are subject to change based on business need. 

 


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