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System Operations Instructor Senior - ECC

Date: Jan 19, 2023

Location: PHOENIX, AZ, US, 85021-1808

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.


Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.


Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  


System Operations Instructor, Senior - Arizona Public Service has an opportunity for a System Operations Senior Instructor to coordinate and implement all phases of the Systematic Approach to Training for the electrical grid operations training program which includes analyzing needs, job, and task requirements, designing, and developing training and evaluations, implementing training in all settings, and evaluating the effectiveness of the training programs. Energy Control Center (ECC) Instructor delivers Transmission and/or Balancing Authority Operations training to prepare employees for ECC Operator certification and job duties. Provides continuing education and initial training for ECC Transmission and/or Balancing Authority Operators, and training for Operations support staff.

Minimum Requirements

  • Bachelor of Science degree in an electrical engineering or training discipline AND five (5) years technical training or operations experience.
  • In lieu of bachelors degree, combination of college coursework and experience totaling nine (9) years in related technical electric utility operating experience (e.g., electrical, generator) or grid operations training experience or system operating experience in a distribution control center or field crew experience.

Preferred Special Skills, Knowledge or Qualifications: 

  • Technical training experience including three (3) years' experience using the systematic approach to training process and at least two (2) years' experience presenting electrical or operations training, including simulation scenarios.
  • Excellent organizational skills with an ability to work on multiple projects simultaneously. 
  • Demonstrated decision-making ability in production deadline-driven environment. 
  • Demonstrated ability to professionally interact with diverse groups on a wide range of technical matters. 
  • Demonstrated ability to stay current with changing technology and apparatus. 
  • Excellent presentation, written and verbal communication skills.
  • Proficient in PC software applications including Microsoft Word, Excel and PowerPoint.
  • Must have a valid driver's license and the ability to travel occasionally to statewide APS locations.

Major Accountabilities

1) Develops and maintains training programs for APS ECC Operators that are in compliance with regional and national standards.

2) Enhance the knowledge and skills of personnel in operations job classifications.

3) Create and administrate over needs, job, and task analysis for operations job classifications.

4) Design and develop initial training and continuing education for operations job classifications, using a variety of instructional media.

5) Present training in the classroom, on-the-job, and simulator settings.

6) Conduct evaluations of student performance, training materials, and training effectiveness, including upkeep of training database and commitment tracking.

7) Develops and delivers ADMS (simulation) based training to support both initial and continuing distribution operations training.

8) Oversee training and support vendors to ensure that they meet APS training requirements.

9) Work with operations leaders to define/address personnel knowledge and skill gaps.

10) Maximize training resource utilization through technology, integration, and resource sharing.

11) Prepare training schedules that integrate department needs with training resources.

12) Promote training/line partnership by developing professional rapport with all customers.

13) Maintain instructional/technical proficiency by attending relevant continuing education.


Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Location-Based Role:
This position requires employees to work at the (Location), with some flexibility. Flexibility will be determined with the hired employee and leadership.  



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