Supervisor IT Business Applications Support - Palo Verde Generation Plant

Summary

Supervisor IT Business Applications Support - Palo Verde Nuclear Plant

Are you ready to make an impact by leading innovative IT solutions that support one of the nation’s most important energy facilities? As the Supervisor of IT Business Applications Support at the Palo Verde Nuclear Plant, you’ll lead a skilled team responsible for delivering and maintaining reliable business applications and communication systems that enable operational success and regulatory excellence.

This is an opportunity to guide technology that powers critical operations—where precision, safety, and innovation come together to ensure performance at every level.

What your day would be like:

• Lead and Inspire: Oversee a talented IT team focused on the delivery, maintenance, and support of key business applications.
• Drive Business Alignment: Partner with plant leaders to analyze needs, design solutions, and enhance workflows that improve operational efficiency.
• Deliver & Optimize Solutions: Configure, test, and support IT systems to ensure reliability, scalability, and compliance.
• Ensure Quality & Compliance: Apply principles of Software Quality Assurance (SQA), Configuration Management (CM), and Document Control to meet nuclear regulatory standards.
• Strengthen Cybersecurity: Oversee account management, certification renewals, and vulnerability remediation in alignment with cybersecurity protocols.
• Support Critical Infrastructure: Maintain awareness of Windows and Linux environments, Active Directory, and both on-prem and cloud-hosted applications.
• Collaborate & Communicate: Serve as a trusted partner across IT and plant operations, ensuring transparency, responsiveness, and reliable service.

Who we’re looking for:

• Experienced Leader: Proven success managing IT teams in complex or regulated environments, with a focus on collaboration, accountability, and results.
• Technical Professional: Skilled in business application support, system configuration, and performance optimization across multiple platforms.
• Nuclear-Savvy Partner: Familiarity with power plant operations, terminology, and processes such as Work Management, Equipment Reliability, and Corrective Action.
• Compliance Champion: Strong understanding of SQA, CM, and documentation requirements in regulated industries.
• Cyber-Aware Technologist: Knowledge of cybersecurity standards and practices to protect critical systems.
• Analytical Communicator: Able to translate business needs into technical solutions and convey complex concepts clearly to diverse audiences.

Minimum Requirements

Supervisor IT Business Applications Support - Palo Verde Nuclear Plant

• Bachelor's degree in Computer Science, Business or other job related field from an accredited college or university
• PLUS eight (8) years progressively responsible directly related experience in area/s of assignment is required to obtain an advanced understanding of information and/or communication systems, operating systems, network communications, equipment and infrastructure.
• In lieu of Bachelor's degree, a combination of education and experience equaling 12 years is required.
• Demonstrated leadership skills required.

Preferred Special Skills, Knowledge or Qualifications:

• Ability to apply creative solutions to business problems to ensure business needs are most effectively met; advanced information system configuration management.
• Skilled in managing the execution of processes, projects and tactics within an organization.
• Demonstrated high quality oral, written and presentation communication skills; interpersonal and people management skills; and demonstrated experience in project management.
• Ability to respond promptly to customer needs and recognize the importance of customer focus and/or of serving the needs of the end user; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality

Nuclear requirement: Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member. This is a condition of employment at PVNGS. Roles and Responsibilities defined in Policy 1503 and implementing policy guide are applicable to all PVNGS employees.

Major Accountabilities

1) Leads the day-to-day activities of a team in the delivery and maintenance of quality information and communication systems solutions to support business processes that conform to I/S guidelines and architectures.
2) Leads the team in the resolution of technical issues by identifying, recommending and implementing appropriate solutions.
3) Leads team to support integration of new and existing information and business systems through overall systems architecture. Balances preferred technical architecture and business requirements to provide effective solutions and ensuring customer support.
4) Manages work group costs within approved budget. Continually works to improve department work processes.
5) Supports unit level strategic plans that align with corporate and Information Technology plans. Supports client planning process and prioritization for systems technology implementation.
6) Assigns, directs, facilitates, reviews and approves unit work activities to ensure effectiveness and productivity of the work unit. Maintains knowledge and understanding of business processes. Leads work activities to meet client expectations.
7) Develops team and guides their efforts to continually improve the delivery of system solutions. Provides feedback, coaching and training and development opportunities to create a high performing team.
8) Provide technical expertise when dealing with complex support and project challenges
9) Serve as an escalated level of customer support in situations of high complexity or workload
 

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
 

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.